How councils manage complaints


Health professional councils protect the public and manage risk to public health and safety. They help make sure that registered health practitioners in NSW practise safely and competently.

You can make a complaint about the health, performance or conduct of a registered health practitioner. Councils have three different pathways for managing these different types of complaints.

The powers of councils come from the Health Practitioner Regulation National Law (NSW).

Steps in the
complaints process

Stage one
Complaints are concerns about the care, treatment, health or behaviour of a registered health practitioner. You can make a complaint about a registered health practitioner or registered student in NSW.
Stage two
Councils work with the Health Care Complaints Commission (HCCC) to manage complaints. They share information and decide together what to do in response to your complaint.
Stage three
Learn about possible outcomes of your complaint.